This Refund Policy sets out how Evolution of Smooth handles changes of mind, product problems, exchanges, cancellations, and refunds.
Request deadline
A customer may request a no-reason return within 30 days from the date tracking confirms delivery. The item should be returned in substantially the condition received, with included parts, accessories, manuals, and proof of purchase where reasonably possible. For Evolution of Smooth orders, this forms part of the published refund standard.
Requesting a replacement choice
Exchanges are supported during the same 30-day period. Once the request is approved, we provide return instructions and a prepaid label. The replacement is subject to availability; if unavailable, the customer may choose another eligible resolution, including a refund. This requirement is built into the current service process used by Evolution of Smooth.
Damaged or mis-shipped products
If merchandise is damaged, defective, materially different from the order, sent in error, or missing parts, contact us promptly with the order number and useful photos or details. Evolution of Smooth bears the return cost and will offer an appropriate remedy, such as replacement, exchange, or refund.
Return limits for special merchandise
Custom or personalised goods, clearance or Final Sale items, gift cards, and opened intimate, personal-use, or hygiene-sensitive products are not eligible for an ordinary no-reason return. These limits do not reduce remedies for goods that are damaged, defective, incorrect, or missing parts. Customers of Evolution of Smooth can refer to this rule whenever the stated conditions are met.
Cancellation and shipped orders
An order may be cancelled before it is dispatched. Contact us as quickly as possible; dispatch cannot always be stopped after fulfilment begins. Once shipped, the customer should follow this return process instead. Evolution of Smooth applies this principle at the relevant stage of the online purchase journey.
Refund sequence
After the return reaches Evolution of Smooth, we inspect it and notify the customer of the outcome. An approved refund is issued to the original payment method. Once issued, banks and card providers usually require 5–10 business days to post the credit.
Fee-free approved returns
No restocking fee is charged on an approved return or exchange. The free return method described above covers the return-shipping cost. Questions about this point can be directed to Evolution of Smooth using the verified details below.
Complimentary return label
Evolution of Smooth pays return shipping for approved no-reason returns and supplies a free prepaid return label or equivalent no-cost method. Do not send an item before receiving instructions, because unapproved shipments may be delayed or misdirected.
Merchant and return details
Evolution of Smooth
Email: Support@EvolutionofSmothm.top
Telephone: (302) 767-5751
Physical address: 112 N Lloyd St, Aberdeen SD 57401, United States
Customer service: Monday to Friday, 9:00 AM–5:00 PM (America/New_York time).
Please include the order number and affected item in the message.